Points of Contact
The settings for this can be found on the Points of contact page, under the GLOBAL SETTINGS section in the settings for All Workspaces. Any administrator can select up to two administrators to designate as recipient(s). The email message will inform locked out users of the name and email address of the point(s) of contact at your organization. Locked out users can then contact those specific people to re-enable their accounts.
When a user is locked out, in addition to notifying the user, Workzone also sends an email to your point(s) of contact to let them know that a user has been locked out. When no point of contact is specified, this email is sent to the last administrator who logged into Workzone. If a point of contact is specified as described above, these emails will be sent to them instead.