Comments Update - August 2022

This release brings several big changes to commenting in Workzone. Attached-Item Comment Notifications will now automatically notify users who are subscribed to projects and tasks of conversations occurring on attached items, like documents or requests, for example. Comment Threading will help to keep multiple conversations on an item better organized. And, lastly, new Unread Indicators will now appear in comments threads so users can quickly find - and react to - newly added comments. 

Read below to learn more!

IN THIS ARTICLE

Attached-Item Comment Notifications

For comment subscribers, users subscribed to a project or task will now receive an email notification to know when there are comments made on files, requests, or boards that are attached to that same project or task. This is helpful for project managers and other users subscribed to a project or task that often need to know when there are comments made on files, requests or boards that are attached.
In the details tray, the task Overview tab and the project Overview tab include comments for documents, requests, and board items that are attached.
When a comment is posted to a document, request, or board item, Workzone checks to see if that same item is attached to any projects or tasks, and, if so, will add the subscribers of the task/project as recipients of the automatic email notification sent for that newly posted comment.

NOTE: In email notifications where a user is not directly subscribed to the item that received the comment (as described above), unsubscribe links in those email notifications will have no impact on a user continuing to receive email notifications from a specifically attached item, if they continue to be subscribed to the project or task where that item is attached.

To ensure emails stop for comments made on an attached item, a user needs to be removed as a subscriber on the project or task to which it is attached (as well the actual document, request, or board item where the comments are posted, if necessary).

Threading

Workzone now has a means of uniquely displaying comments that are intended to serve as a response to an existing comment. With threaded comments, ALL reply comments (including email replies and Notifications Inbox replies) are now indented (or nested) to make those replies visually distinct when reviewing the conversation.

You can reply in threaded format by clicking the "Reply in thread" arrow icon found when the cursor hovers overs on an existing comment, as seen in the details tray (when the cursor is hovering) here:

...and in the Notifications Inbox, as seen here:

After entering the text of your comment in the box that displays, click the Save or Send button.

Replying from the Notifications Inbox or from an email notification (using email reply) will automatically cause those replies to be in a thread. If, instead, the comment should not be nested, you'll need to visit the comments area to do so. 

NOTE: Replying to a threaded reply will simply continue on in the existing thread. There are not multiple levels of threading.

Unread Indicators

To help identify which items haven't been clicked or viewed in discussions and comment notifications, Workzone will set unread comments with a gray shaded background and a blue dot alongside.

For example, an unread comment in the Notifications Inbox can look like this:

...and unread comments in the details tray can display a blue dot as well:

For both the inbox and comments shown in the details tray, the blue dot and gray background will disappear on items after clicking on the name/link for that item in the Notifications Inbox, and, in the case of the details tray, those same indicators will be removed from comments that have already been displayed.

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