Emails from Workzone – Technical Information

This information is useful for support/IT staff managing email security.

Workzone delivers a variety of reports, notifications, and other communication via email, both in scheduled increments as well as on demand. These messages are always delivered from the email address info@sharedwork.com, using the mail server address mail.sharedwork.com.

If you or other members of your organization aren’t successfully receiving emails from your Workzone site, or if links from Workzone are broken or otherwise not directing properly, Workzone may need to be added to your contacts, safe senders list, and/or your email system’s “whitelist”. For whitelisting purposes Workzone sends from the email address info@sharedwork.com (the IP address 69.7.239.26 can also be used for whitelisting purposes).

For emailed links from Workzone where the links are broken or otherwise not directing properly, URL Protection or something similar may be in place that will need to be updated.

Additionally, some organizations use a Sender Policy Framework (SPF) which makes sure that messages sent by a server are authorized for that particular domain. In rare cases, messages may be rejected or otherwise undelivered with the assumption it should be designated spam. Usually, having the mail.sharedwork.com server address added to the SPF record as an approved sender can resolve this.

For additional details on Workzone for whitelisting purposes, call (610-275-9861) or email (help@workzone.com).